Area 01 of 4
Guests and home: thirteen sections for the operating day.
Inbox, AI assistant, WhatsApp, check-in and compliance, reputation. What comes in from the guest feeds alerts, cleaners and the owner's report without being retyped.
01Everything connected
29 sections. One single database.
A booking connects conversations, check-in, cleaning and owner statements. Every area works with the same context, with clear access and responsibilities.
Click a section to read what it does.
How it looks
05.1Inbox
Guests and home
Every conversation, with the right context.
Messages, translations and stay details in one view. The assistant prepares replies; your team reviews and steps in where needed.
- Translatedoriginal always attached
- Draft ready3 options with sources
- Response timesmeasured by channel
Lungomare 12
Can we leave our luggage?
Draft readyCasa Oliva
Thanks for the directions!
ResolvedTerrazza Blu
What time is check-out?
Needs a replyLungomare 12
05.2The brain
Guests and home
AI works within the rules you choose.
Choose when to suggest, request approval or send, by topic and property. Complaints, faults and refunds stay with your team.
- Message received
- Translated
- Understood
- Outcome
Atterriamo alle 23, va bene il check-in tardi? E qual è la password del wifi?
We land at 11 pm, is late check-in ok? And what's the wifi password?
Hi Sarah! Late check-in is no problem: the keypad works around the clock and the code arrives the morning of your arrival. Wi-Fi: CasaTrastevere / benvenuti22. Safe travels!
Sources: house facts (access, Wi-Fi) · knowledge base (check-in times)
Logged: sent by AI · mode auto · 2 credits
Autonomy matrix · per house, per topic
| Topic | Risk | Mode |
|---|---|---|
| Check-in information | low | auto |
| Wi-Fi and access | low | auto |
| Luggage storage | low | auto with delay |
| Late check-out | medium | suggest |
| Cleaning complaint | high | blocked |
| Refund request | critical | blocked |
Weekly promotion: a topic moves up a level only with enough samples and high acceptance. If drafts get rewritten, it moves down.
Complaints, faults, noise, refunds, cancellations, review threats and safety never go out automatically: no setting can unlock them.
1 credit = 1 AI operation. A full conversation uses about 24 credits: 11 analyses, 10 translations, 2 drafts, 1 agent reply.
05.3Operations
Guests and home
Teams and tasks connected to the property.
Conversations, maintenance and expenses stay attached to the right property. The next person has the context without retracing messages and phone calls.
- Via Cavour 183 groups connected
- Expense from a photo€24.90 · to approve
- Cleaning turnoverannounced for 11:00
Maintenance completed.
SuppliersStatement received.
OwnersAvailable tomorrow morning.
SuppliersLungomare 12
05.5Compliance
Guests and home
Know what is missing before arrival.
Documents, submissions and tourist tax: a status for every booking. Reminders follow your rules and the team can spot exceptions immediately.
- 1 document missingreminder already sent
- Tourist taxpaid with a link
- CIN active38 of 40
| Arrival | Apartment | Guest | Registered | Documents | ISTAT / Alloggiati | Tax | |
|---|---|---|---|---|---|---|---|
| today | Via Cavour 18 | Marco Rossi · 2 guests | 2/2 | verified | sent | paid | Remind |
| today | Via Ostiense 44 | Emma Müller · 3 guests | 2/3 | 1 missing | pending | paid | Remind |
| tomorrow | Via dei Serpenti 7 | Lucas Dubois · 2 guests | 0/2 | — | — | unpaid | Remind |
| 5 Sep | Via Marsala 12 | Sara Conti · 4 guests | 4/4 | verified | unknown | paid | Remind |
05.7Reputation
Guests and home
Act while the guest is still staying.
Urgent requests and signs of dissatisfaction become assigned tasks. Your team follows the resolution with the conversation in context.
- Red alertmessage already suggested
- Pulse sentthe day before check-out
- Guest feedbackfollowed up by your team
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